SEAN SOLO SABERS LLC
COMMON ISSUES
Your Saber Go-To Source
We hope you're loving your saber! If you run into any issues using it you'll find the answer here. We've put together step-by-step instructions on how to fix almost any issue you may be experiencing. Please use the search feature below to search for your issue. Thank you again for your purchase and MTFBWYA!
XENOPIXEL: How to turn off motion controls
You need to edit the file "config" on windows or "config.ini" on mac with text edit. This file is found on your SD card in the "set"...
XENOPIXEL: The saber is on but I don't hear anything
The saber could be on mute. Hold the button down for 1 second or 1 flash and release. If you don't hear any prompts when you plug the...
XENOPIXEL: Updating the firmware (updated 4-19-22)
1. Remove the chassis from your saber. If you're not sure how to remove the chassis click here to view the article showing you how 2....
The tip of the saber doesn't light up
Typically that’s because the tip is less transparent than the blade itself, it is possible to replace the tip with a more transparent one...
Golden Harvest: Updating the firmware
Follow all directions on this PDF for the latest firmware: https://drive.google.com/file/d/13ke-x7djAbcMkB1rnhXXfemex_--aSKc/view?usp=sha...
How do I reformat the SD card?
Remove the battery Take the SD card out (always remove battery first) There is a small SD card to USB reader included with your saber...
My clamp card is becoming loose (Anakin EP3/Luke EP7/Luke EP6/Obi Wan EP3 and EP4/Darth Vader)
There should be a small circle included in your plastic bag. This is adhesive you can add to the bottom of the clap card to hold it in...
GOLDEN HARVEST: When I put the battery in my saber, the blade flashes white and it won't turn on
This is an issue where the board is unable to recognize a charged battery. If the power has previously dropped below a certain threshold,...
The sound quality is bad, there’s crackling in the sound being played.
First make sure your battery is fully charged. If that’s the case and there’s still a sound quality problem, take the SD card out, the...
XENOPIXEL: How come nothing is happening but I know the saber is on?
Make sure the blade is connected properly to the hilt, making contact with all gold pins. If that’s true, reset the saber by removing the...
XENOPIXEL: A bolt of light move up the blade when I press the power button and nothing else?
Most likely you’re in “Blaster Blade” mode. You can cycle the blade mode by holding the power button for 3 flashes, or for 3 seconds. If...
XENOPIXEL: Why is the blade only visible when I move the saber?
The saber is in “Ghost Blade” mode. You can cycle the blade mode by holding the power button for 3 flashes, or for 3 seconds. If this...
How do I install the blade?
The retention screws hold the blade in place. You can watch the video below see how to install the blade. Tightening the retention screws...
The blade feels wobbly and moves when I swing the saber
For most sabers, using only 1 retention screw solves this issue. You can also add .5 to 1 layer of electrical tape to the base of the...
Master Rey - Differences on how it works/powers on/operates
As you rotate the ring to the left this is the power button on this saber. In the owner's manual it talks about Xenopixel sabers, and...
My saber says there's a "SD Card Error"
The SD card will need to be reseeded and the saber reset: Untwist the handle just beneath the power button to reveal the battery. Remove...
XENOPIXEL: Can I add more fonts to my saber?
All the information you will need is in the instruction manual here: XENOPIXEL Owner’s Manual (activating effects and adding fonts). You...
Ezra Rebels: Power button not working
Sometimes it's difficult to reinsert the chassis after charging. Make sure there's very little resistance when pushing the chassis back...
What are the plugs that come with the saber?
They are called blade plugs and light up just like the main blade without having to put in the main blade. They're just for show. You...
CONTACT
If you've followed all steps and still experiencing issues please email a short video showing the issue and provide a brief description to:
