COMMON ISSUES

Click here to watch the FAQ video Go to the description and click "SHOW MORE" 3. Find your saber and click on the timestamp for the...

You need to edit the file "config" on windows or "config.ini" on mac with text edit. This file is found on your SD card in the "set"...

The saber could be on mute. Hold the button down for 1 second or 1 flash and release. If you don't hear any prompts when you plug the...

1. Remove the chassis from your saber. If you're not sure how to remove the chassis click here to view the article showing you how 2....

Typically that’s because the tip is less transparent than the blade itself, it is possible to replace the tip with a more transparent one...

Follow all directions on this PDF for the latest firmware: https://drive.google.com/file/d/13ke-x7djAbcMkB1rnhXXfemex_--aSKc/view?usp=sha...

Remove the battery Take the SD card out (always remove battery first) There is a small SD card to USB reader included with your saber...

There should be a small circle included in your plastic bag. This is adhesive you can add to the bottom of the clap card to hold it in...

This is an issue where the board is unable to recognize a charged battery. If the power has previously dropped below a certain threshold,...

First make sure your battery is fully charged. If that’s the case and there’s still a sound quality problem, take the SD card out, the...

Make sure the blade is connected properly to the hilt, making contact with all gold pins. If that’s true, reset the saber by removing the...

Most likely you’re in “Blaster Blade” mode. You can cycle the blade mode by holding the power button for 3 flashes, or for 3 seconds. If...

The saber is in “Ghost Blade” mode. You can cycle the blade mode by holding the power button for 3 flashes, or for 3 seconds. If this...

The retention screws hold the blade in place. You can watch the video below see how to install the blade. Tightening the retention screws...

For most sabers, using only 1 retention screw solves this issue. You can also add .5 to 1 layer of electrical tape to the base of the...

As you rotate the ring to the left this is the power button on this saber. In the owner's manual it talks about Xenopixel sabers, and...

The SD card will need to be reseeded and the saber reset: Untwist the handle just beneath the power button to reveal the battery. Remove...

All the information you will need is in the instruction manual here: XENOPIXEL Owner’s Manual (activating effects and adding fonts). You...

Sometimes it's difficult to reinsert the chassis after charging. Make sure there's very little resistance when pushing the chassis back...

They are called blade plugs and light up just like the main blade without having to put in the main blade. They're just for show. You...